Important Action Required: Mandatory UCC Site Modernization Due to Microsoft SharePoint Changes

Scheduled for Mar 15, 08:00 - 08:01 UTC

Update

Dear AnywhereNow Customers and Partners,

We have a released a new version of the Modernization Package (v8.4.1.8) and this version is now available for download. This release addresses several previously raised questions and limitations, including:

- Support for creating new subsites on existing Site Collections
- Introduction of a new UCC Dashboard with increased scalability: List and library item limit increased to 5,000 items (previously 100)
- A new procedure to delegate tasks to engineers using an app with Sites.Selected permissions only
Optional support to store and retrieve the UCC Dashboard from a Site Collection App Catalog, instead of the tenant-wide App Catalog
- More robust modernization scripting to improve reliability and flexibility

The updated package can be downloaded here:
https://golive.anywhere.now/platform_elements/sptemplate/ucc-site-modernize-overview.html#download

Customers who have already completed this action are advised to re-run the Deploy-UccDashboard.ps script to apply the new dashboard, which increases the list and library item limit to 5,000 items.

If you have any questions, feel free to raise a support ticket via our Support Portal.

Kind regards,

AnywhereNow
Posted Mar 04, 2026 - 11:00 UTC

Update

Dear AnywhereNow Customers and Partners,

We would like to inform you that we have finalized the scripts for SharePoint modernization. The prerequisites, along with an overview of what needs to be done, are now documented in a clear step-by-step approach. The documentation also includes a download link for the required scripts. All details can be found on GoLive via the following link:
https://golive.anywhere.now/platform_elements/sptemplate/ucc-site-modernize-overview.html

As previously communicated, the modernization activities are strongly advised to be done in preparation for the 15th of March when Microsoft will disable custom scripting by default on classic publishing sites, block creation of new classic publishing sites, and prevent publishing feature activation:
https://mc.merill.net/message/MC1117115

If you have any questions or require assistance, please feel free to raise a ticket via our support portal.

Kind regards,
AnywhereNow Support
Posted Feb 23, 2026 - 19:35 UTC

Scheduled

Dear AnywhereNow Customers and Partners,

We would like to bring your attention to an important Microsoft announcement that will affect all environments utilizing UCC.Creator scripts within the Dialogue Cloud Platform.

Microsoft has communicated their changes via Microsoft Message Center (MC1117115).
https://admin.microsoft.com/#/MessageCenter/:/messages/MC1117115
Access to Message Center content requires Microsoft 365 administrator permissions.


What this means for AnywhereNow's SharePoint UCC Sites:

New UCC sites will need to be created using the new SPFx‑based UCC-Dashboard and installed on a single site per UCC ( a continuation of our OneUCC model). The former Ucc.Creator scripts are expected to stop functioning after March 15, when Microsoft's deprecation takes effect.

Existing UCC sites, whether they are OneUCC sites or classic UCC Site Collections with (nested) subsites using portal.aspx, must be modernized to the new SPFx‑based UCC-Dashboard before Microsoft’s deprecation deadline in order to ensure a continued customer´s experience.

AnywhereNow is preparing an updated script package to facilitate the transition from Classic to Modern sites.


ACTION REQUIRED:

To ensure uninterrupted functionality and full compatibility on already existing UCCs, your SharePoint administrators must take action.

Administrators are required to run the AnywhereNow PowerShell modernization script, which:
- uploads new visuals and formulas to your SharePoint tenant.
- updates site views to the new SPFx template.
- Replaces legacy classic components that will stop functioning after Microsoft’s deprecation.

The modernization script will be made available later this week.
We will issue an additional Status Page update as soon as the script is published.

The documentation for manual execution is already available here:
https://golive.anywhere.now/platform_elements/sptemplate/ucc-site-modernize-overview.html

Administrators will have the option to run the action per individual UCC [sub]site, or in bulk.


What happens if no action is taken?

Failure to modernize will result in reduced functionality once Microsoft retires the classic features.
Core functionalities, such as dialogues and agent routing, will remain unaffected. However, non‑core features will be affected, including Field validation, Dashboard statistics, and Dynamic list views.

In practice, the existing UCC (sub)sites will continue to communicate with Dialogue Cloud UCC's if not modernized, but user interaction (by a supervisor or admin) using the legacy Anywhere365-dashboard may deteriorate or stop after March 15th 2026 (access to native views of SharePoint lists and libraries will be the only fallback)


FAQ and Support

We will continue to update the GoLive article with guidance, best practices, and frequently asked questions related to this change.

Should you require assistance assessing impact or applying the mitigation steps, please submit a case via our Support Portal or contact your partner.

Support Portal: https://support.anywhere.now

Kind regards,

AnywhereNow
Posted Feb 16, 2026 - 16:15 UTC
This scheduled maintenance affects: Dialogue Cloud V3 (APAC-AUE Direct Routing, APAC-SEA Direct Routing, EMEA-GWC Direct Routing, EMEA-WEU Direct Routing, EMEA-NEU Federation, NORA-CUS Direct Routing, NORA-EU2 Federation).