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APAC
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APAC
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APAC
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Scheduled Maintenance
Important Action Required: Mandatory UCC Site Modernization Due to Microsoft SharePoint Changes Mar 15, 2026 08:00-08:01 UTC
Update -
Dear AnywhereNow Customers and Partners,
We have a released a new version of the Modernization Package (v8.4.1.9) and this version is now available for download. This release addresses several previously raised questions and limitations, including:
**List behavior**
- Filtering, sorting, and item count controls were no longer working on list views. This has been restored.
- The SkillsPerAgent selection pop-up was limited to 100 items. The item limit has been raised to 5000.
- Horizontal scrolling on wide lists (such as Call Summary) was only possible from the bottom of the page. Scroll controls are now accessible from the window/viewport edges (of your browser) so always in view on your screen.
**IVR**
- It was not possible to assign a skill, action, or choice to a new IVR question. This has been fixed.
- Skill visibility was missing from the IVR list view. The Skill column is now displayed correctly.
**Agent and skill validation**
- PSTN agent entries using `tel:+` format were being rejected by the dashboard, despite being documented as supported. SIP-only validation has been corrected to also accept `tel:+` prefixed numbers.
- Countdown Availability Skills did not accept a value of 0. This is now allowed.
The updated package can be downloaded here:
https://golive.anywhere.now/platform_elements/sptemplate/ucc-site-modernize-overview.html#download
Customers who have already completed this action are advised to re-run the Deploy-UccDashboard.ps script to apply the new dashboard and then run the Modernization script (standalone or bulk with applicable options) again.
If you have any questions, feel free to raise a support ticket via our Support Portal.
Kind regards,
AnywhereNow
Mar 24, 2026 - 20:54 UTC
We have a released a new version of the Modernization Package (v8.4.1.9) and this version is now available for download. This release addresses several previously raised questions and limitations, including:
**List behavior**
- Filtering, sorting, and item count controls were no longer working on list views. This has been restored.
- The SkillsPerAgent selection pop-up was limited to 100 items. The item limit has been raised to 5000.
- Horizontal scrolling on wide lists (such as Call Summary) was only possible from the bottom of the page. Scroll controls are now accessible from the window/viewport edges (of your browser) so always in view on your screen.
**IVR**
- It was not possible to assign a skill, action, or choice to a new IVR question. This has been fixed.
- Skill visibility was missing from the IVR list view. The Skill column is now displayed correctly.
**Agent and skill validation**
- PSTN agent entries using `tel:+` format were being rejected by the dashboard, despite being documented as supported. SIP-only validation has been corrected to also accept `tel:+` prefixed numbers.
- Countdown Availability Skills did not accept a value of 0. This is now allowed.
The updated package can be downloaded here:
https://golive.anywhere.now/platform_elements/sptemplate/ucc-site-modernize-overview.html#download
Customers who have already completed this action are advised to re-run the Deploy-UccDashboard.ps script to apply the new dashboard and then run the Modernization script (standalone or bulk with applicable options) again.
If you have any questions, feel free to raise a support ticket via our Support Portal.
Kind regards,
AnywhereNow
Mar 24, 2026 - 20:54 UTC
Update -
Dear AnywhereNow Customers and Partners,
We have a released a new version of the Modernization Package (v8.4.1.8) and this version is now available for download. This release addresses several previously raised questions and limitations, including:
- Support for creating new subsites on existing Site Collections
- Introduction of a new UCC Dashboard with increased scalability: List and library item limit increased to 5,000 items (previously 100)
- A new procedure to delegate tasks to engineers using an app with Sites.Selected permissions only
Optional support to store and retrieve the UCC Dashboard from a Site Collection App Catalog, instead of the tenant-wide App Catalog
- More robust modernization scripting to improve reliability and flexibility
The updated package can be downloaded here:
https://golive.anywhere.now/platform_elements/sptemplate/ucc-site-modernize-overview.html#download
Customers who have already completed this action are advised to re-run the Deploy-UccDashboard.ps script to apply the new dashboard, which increases the list and library item limit to 5,000 items.
If you have any questions, feel free to raise a support ticket via our Support Portal.
Kind regards,
AnywhereNow
Mar 04, 2026 - 11:00 UTC
We have a released a new version of the Modernization Package (v8.4.1.8) and this version is now available for download. This release addresses several previously raised questions and limitations, including:
- Support for creating new subsites on existing Site Collections
- Introduction of a new UCC Dashboard with increased scalability: List and library item limit increased to 5,000 items (previously 100)
- A new procedure to delegate tasks to engineers using an app with Sites.Selected permissions only
Optional support to store and retrieve the UCC Dashboard from a Site Collection App Catalog, instead of the tenant-wide App Catalog
- More robust modernization scripting to improve reliability and flexibility
The updated package can be downloaded here:
https://golive.anywhere.now/platform_elements/sptemplate/ucc-site-modernize-overview.html#download
Customers who have already completed this action are advised to re-run the Deploy-UccDashboard.ps script to apply the new dashboard, which increases the list and library item limit to 5,000 items.
If you have any questions, feel free to raise a support ticket via our Support Portal.
Kind regards,
AnywhereNow
Mar 04, 2026 - 11:00 UTC
Update -
Dear AnywhereNow Customers and Partners,
We would like to inform you that we have finalized the scripts for SharePoint modernization. The prerequisites, along with an overview of what needs to be done, are now documented in a clear step-by-step approach. The documentation also includes a download link for the required scripts. All details can be found on GoLive via the following link:
https://golive.anywhere.now/platform_elements/sptemplate/ucc-site-modernize-overview.html
As previously communicated, the modernization activities are strongly advised to be done in preparation for the 15th of March when Microsoft will disable custom scripting by default on classic publishing sites, block creation of new classic publishing sites, and prevent publishing feature activation:
https://mc.merill.net/message/MC1117115
If you have any questions or require assistance, please feel free to raise a ticket via our support portal.
Kind regards,
AnywhereNow Support
Feb 23, 2026 - 19:35 UTC
We would like to inform you that we have finalized the scripts for SharePoint modernization. The prerequisites, along with an overview of what needs to be done, are now documented in a clear step-by-step approach. The documentation also includes a download link for the required scripts. All details can be found on GoLive via the following link:
https://golive.anywhere.now/platform_elements/sptemplate/ucc-site-modernize-overview.html
As previously communicated, the modernization activities are strongly advised to be done in preparation for the 15th of March when Microsoft will disable custom scripting by default on classic publishing sites, block creation of new classic publishing sites, and prevent publishing feature activation:
https://mc.merill.net/message/MC1117115
If you have any questions or require assistance, please feel free to raise a ticket via our support portal.
Kind regards,
AnywhereNow Support
Feb 23, 2026 - 19:35 UTC
Scheduled -
Dear AnywhereNow Customers and Partners,
We would like to bring your attention to an important Microsoft announcement that will affect all environments utilizing UCC.Creator scripts within the Dialogue Cloud Platform.
Microsoft has communicated their changes via Microsoft Message Center (MC1117115).
https://admin.microsoft.com/#/MessageCenter/:/messages/MC1117115
Access to Message Center content requires Microsoft 365 administrator permissions.
What this means for AnywhereNow's SharePoint UCC Sites:
New UCC sites will need to be created using the new SPFx‑based UCC-Dashboard and installed on a single site per UCC ( a continuation of our OneUCC model). The former Ucc.Creator scripts are expected to stop functioning after March 15, when Microsoft's deprecation takes effect.
Existing UCC sites, whether they are OneUCC sites or classic UCC Site Collections with (nested) subsites using portal.aspx, must be modernized to the new SPFx‑based UCC-Dashboard before Microsoft’s deprecation deadline in order to ensure a continued customer´s experience.
AnywhereNow is preparing an updated script package to facilitate the transition from Classic to Modern sites.
ACTION REQUIRED:
To ensure uninterrupted functionality and full compatibility on already existing UCCs, your SharePoint administrators must take action.
Administrators are required to run the AnywhereNow PowerShell modernization script, which:
- uploads new visuals and formulas to your SharePoint tenant.
- updates site views to the new SPFx template.
- Replaces legacy classic components that will stop functioning after Microsoft’s deprecation.
The modernization script will be made available later this week.
We will issue an additional Status Page update as soon as the script is published.
The documentation for manual execution is already available here:
https://golive.anywhere.now/platform_elements/sptemplate/ucc-site-modernize-overview.html
Administrators will have the option to run the action per individual UCC [sub]site, or in bulk.
What happens if no action is taken?
Failure to modernize will result in reduced functionality once Microsoft retires the classic features.
Core functionalities, such as dialogues and agent routing, will remain unaffected. However, non‑core features will be affected, including Field validation, Dashboard statistics, and Dynamic list views.
In practice, the existing UCC (sub)sites will continue to communicate with Dialogue Cloud UCC's if not modernized, but user interaction (by a supervisor or admin) using the legacy Anywhere365-dashboard may deteriorate or stop after March 15th 2026 (access to native views of SharePoint lists and libraries will be the only fallback)
FAQ and Support
We will continue to update the GoLive article with guidance, best practices, and frequently asked questions related to this change.
Should you require assistance assessing impact or applying the mitigation steps, please submit a case via our Support Portal or contact your partner.
Support Portal: https://support.anywhere.now
Kind regards,
AnywhereNow
Feb 16, 2026 - 16:15 UTC
We would like to bring your attention to an important Microsoft announcement that will affect all environments utilizing UCC.Creator scripts within the Dialogue Cloud Platform.
Microsoft has communicated their changes via Microsoft Message Center (MC1117115).
https://admin.microsoft.com/#/MessageCenter/:/messages/MC1117115
Access to Message Center content requires Microsoft 365 administrator permissions.
What this means for AnywhereNow's SharePoint UCC Sites:
New UCC sites will need to be created using the new SPFx‑based UCC-Dashboard and installed on a single site per UCC ( a continuation of our OneUCC model). The former Ucc.Creator scripts are expected to stop functioning after March 15, when Microsoft's deprecation takes effect.
Existing UCC sites, whether they are OneUCC sites or classic UCC Site Collections with (nested) subsites using portal.aspx, must be modernized to the new SPFx‑based UCC-Dashboard before Microsoft’s deprecation deadline in order to ensure a continued customer´s experience.
AnywhereNow is preparing an updated script package to facilitate the transition from Classic to Modern sites.
ACTION REQUIRED:
To ensure uninterrupted functionality and full compatibility on already existing UCCs, your SharePoint administrators must take action.
Administrators are required to run the AnywhereNow PowerShell modernization script, which:
- uploads new visuals and formulas to your SharePoint tenant.
- updates site views to the new SPFx template.
- Replaces legacy classic components that will stop functioning after Microsoft’s deprecation.
The modernization script will be made available later this week.
We will issue an additional Status Page update as soon as the script is published.
The documentation for manual execution is already available here:
https://golive.anywhere.now/platform_elements/sptemplate/ucc-site-modernize-overview.html
Administrators will have the option to run the action per individual UCC [sub]site, or in bulk.
What happens if no action is taken?
Failure to modernize will result in reduced functionality once Microsoft retires the classic features.
Core functionalities, such as dialogues and agent routing, will remain unaffected. However, non‑core features will be affected, including Field validation, Dashboard statistics, and Dynamic list views.
In practice, the existing UCC (sub)sites will continue to communicate with Dialogue Cloud UCC's if not modernized, but user interaction (by a supervisor or admin) using the legacy Anywhere365-dashboard may deteriorate or stop after March 15th 2026 (access to native views of SharePoint lists and libraries will be the only fallback)
FAQ and Support
We will continue to update the GoLive article with guidance, best practices, and frequently asked questions related to this change.
Should you require assistance assessing impact or applying the mitigation steps, please submit a case via our Support Portal or contact your partner.
Support Portal: https://support.anywhere.now
Kind regards,
AnywhereNow
Feb 16, 2026 - 16:15 UTC
Dialogue Cloud | APAC-AUE | Upcoming certificate renewal and required action Jun 3, 2026 11:00-12:00 UTC
Dear AnywhereNow customers and partners,
We would like to inform you of an upcoming SSL certificate renewal for the APAC-AUE Direct Routing region.
Earlier in January, we informed customers that we would be migrating to DigiCert as our Certificate Authority and that customers would need to update their root and intermediate certificates to maintain a valid and trusted certificate chain for our services. These updates are now mandatory in preparation for this activity.
Please review and complete the steps outlined in the following Knowledge Article:
https://support.anywhere.now/csm/en/required-action-ssl-certificate-migration-to-digicert?id=kb_article_view&sysparm_article=KB0011104
Certificate Renewal Details:
Date: Wednesday, June 03, 2026
Time: 11:00 UTC
Region: APAC-AUE Direct Routing
Expected Duration: A 1‑hour window has been reserved, although the renewal itself is expected to be completed within approximately 15 minutes.
User Impact: Customers who have already completed the required actions outlined in the Knowledge Article will not experience service disruption.
Customers hosted on APAC‑AUE who have not updated their root and intermediate certificates before 03 June 2026 may encounter service issues.
In such cases, systems may reject the renewed certificates because the Certificate Authority is not trusted. This can result in service disruption, including scenarios where your SBC goes offline and stops processing traffic.
System Status and Maintenance Schedule:
For real-time system status and details of upcoming or past maintenance windows, please visit:
https://status.anywhere.now
FAQ and Support:
We will be continuously updating the following Knowledge Article with answers to common questions and best practices related to the required action:
https://support.anywhere.now/csm/en/required-action-ssl-certificate-migration-to-digicert?id=kb_article_view&sysparm_article=KB0011104
Should you require assistance with this subject or encounter any issues, please submit a case via our Support Portal: https://support.anywhere.now or contact your partner.
Thank you for your attention and cooperation.
Kind regards,
AnywhereNow
Posted on May 07, 2026 - 07:36 UTC
We would like to inform you of an upcoming SSL certificate renewal for the APAC-AUE Direct Routing region.
Earlier in January, we informed customers that we would be migrating to DigiCert as our Certificate Authority and that customers would need to update their root and intermediate certificates to maintain a valid and trusted certificate chain for our services. These updates are now mandatory in preparation for this activity.
Please review and complete the steps outlined in the following Knowledge Article:
https://support.anywhere.now/csm/en/required-action-ssl-certificate-migration-to-digicert?id=kb_article_view&sysparm_article=KB0011104
Certificate Renewal Details:
Date: Wednesday, June 03, 2026
Time: 11:00 UTC
Region: APAC-AUE Direct Routing
Expected Duration: A 1‑hour window has been reserved, although the renewal itself is expected to be completed within approximately 15 minutes.
User Impact: Customers who have already completed the required actions outlined in the Knowledge Article will not experience service disruption.
Customers hosted on APAC‑AUE who have not updated their root and intermediate certificates before 03 June 2026 may encounter service issues.
In such cases, systems may reject the renewed certificates because the Certificate Authority is not trusted. This can result in service disruption, including scenarios where your SBC goes offline and stops processing traffic.
System Status and Maintenance Schedule:
For real-time system status and details of upcoming or past maintenance windows, please visit:
https://status.anywhere.now
FAQ and Support:
We will be continuously updating the following Knowledge Article with answers to common questions and best practices related to the required action:
https://support.anywhere.now/csm/en/required-action-ssl-certificate-migration-to-digicert?id=kb_article_view&sysparm_article=KB0011104
Should you require assistance with this subject or encounter any issues, please submit a case via our Support Portal: https://support.anywhere.now or contact your partner.
Thank you for your attention and cooperation.
Kind regards,
AnywhereNow
Posted on May 07, 2026 - 07:36 UTC
Dialogue Cloud | APAC-SEA | Upcoming certificate renewal and required action Jun 6, 2026 15:00-16:00 UTC
Dear AnywhereNow customers and partners,
We would like to inform you of an upcoming SSL certificate renewal for the APAC-SEA Direct Routing region.
Earlier in January, we informed customers that we would be migrating to DigiCert as our Certificate Authority and that customers would need to update their root and intermediate certificates to maintain a valid and trusted certificate chain for our services. These updates are now mandatory in preparation for this activity.
Please review and complete the steps outlined in the following Knowledge Article:
https://support.anywhere.now/csm/en/required-action-ssl-certificate-migration-to-digicert?id=kb_article_view&sysparm_article=KB0011104
Certificate Renewal Details:
Date: Wednesday, June 06, 2026
Time: 15:00 UTC
Region: APAC-SEA Direct Routing
Expected Duration: A 1‑hour window has been reserved, although the renewal itself is expected to be completed within approximately 15 minutes.
User Impact: Customers who have already completed the required actions outlined in the Knowledge Article will not experience service disruption.
Customers hosted on APAC-SEA who have not updated their root and intermediate certificates before 06 June 2026 may encounter service issues.
In such cases, systems may reject the renewed certificates because the Certificate Authority is not trusted. This can result in service disruption, including scenarios where your SBC goes offline and stops processing traffic.
System Status and Maintenance Schedule:
For real-time system status and details of upcoming or past maintenance windows, please visit:
https://status.anywhere.now
FAQ and Support:
We will be continuously updating the following Knowledge Article with answers to common questions and best practices related to the required action:
https://support.anywhere.now/csm/en/required-action-ssl-certificate-migration-to-digicert?id=kb_article_view&sysparm_article=KB0011104
Should you require assistance with this subject or encounter any issues, please submit a case via our Support Portal: https://support.anywhere.now or contact your partner.
Thank you for your attention and cooperation.
Kind regards,
AnywhereNow
Posted on May 07, 2026 - 13:44 UTC
We would like to inform you of an upcoming SSL certificate renewal for the APAC-SEA Direct Routing region.
Earlier in January, we informed customers that we would be migrating to DigiCert as our Certificate Authority and that customers would need to update their root and intermediate certificates to maintain a valid and trusted certificate chain for our services. These updates are now mandatory in preparation for this activity.
Please review and complete the steps outlined in the following Knowledge Article:
https://support.anywhere.now/csm/en/required-action-ssl-certificate-migration-to-digicert?id=kb_article_view&sysparm_article=KB0011104
Certificate Renewal Details:
Date: Wednesday, June 06, 2026
Time: 15:00 UTC
Region: APAC-SEA Direct Routing
Expected Duration: A 1‑hour window has been reserved, although the renewal itself is expected to be completed within approximately 15 minutes.
User Impact: Customers who have already completed the required actions outlined in the Knowledge Article will not experience service disruption.
Customers hosted on APAC-SEA who have not updated their root and intermediate certificates before 06 June 2026 may encounter service issues.
In such cases, systems may reject the renewed certificates because the Certificate Authority is not trusted. This can result in service disruption, including scenarios where your SBC goes offline and stops processing traffic.
System Status and Maintenance Schedule:
For real-time system status and details of upcoming or past maintenance windows, please visit:
https://status.anywhere.now
FAQ and Support:
We will be continuously updating the following Knowledge Article with answers to common questions and best practices related to the required action:
https://support.anywhere.now/csm/en/required-action-ssl-certificate-migration-to-digicert?id=kb_article_view&sysparm_article=KB0011104
Should you require assistance with this subject or encounter any issues, please submit a case via our Support Portal: https://support.anywhere.now or contact your partner.
Thank you for your attention and cooperation.
Kind regards,
AnywhereNow
Posted on May 07, 2026 - 13:44 UTC
Dialogue Cloud | EMEA-EU2 | EMEA-NEU | Upcoming certificate renewal and required action Jun 6, 2026 23:00 - Jun 7, 2026 00:00 UTC
Dear AnywhereNow customers and partners,
We would like to inform you of an upcoming SSL certificate renewal for the EMEA-EU2 & EMEA-NEU Federation regions.
Earlier in January, we informed customers that we would be migrating to DigiCert as our Certificate Authority and that customers would need to update their root and intermediate certificates to maintain a valid and trusted certificate chain for our services. These updates are now mandatory in preparation for this activity.
Please review and complete the steps outlined in the following Knowledge Article:
https://support.anywhere.now/csm/en/required-action-ssl-certificate-migration-to-digicert?id=kb_article_view&sysparm_article=KB0011104
Certificate Renewal Details:
Date: Wednesday, June 06, 2026
Time: 23:00 UTC
Region: EMEA-EU2 & EMEA-NEU Federation
Expected Duration: A 1‑hour window has been reserved, although the renewal itself is expected to be completed within approximately 15 minutes.
User Impact: Customers who have already completed the required actions outlined in the Knowledge Article will not experience service disruption.
Customers hosted on EMEA-EU2 or EMEA-NEU who have not updated their root and intermediate certificates before 06 June 2026 may encounter service issues.
In such cases, systems may reject the renewed certificates because the Certificate Authority is not trusted. This can result in service disruption, including scenarios where your SBC goes offline and stops processing traffic.
System Status and Maintenance Schedule:
For real-time system status and details of upcoming or past maintenance windows, please visit:
https://status.anywhere.now
FAQ and Support:
We will be continuously updating the following Knowledge Article with answers to common questions and best practices related to the required action:
https://support.anywhere.now/csm/en/required-action-ssl-certificate-migration-to-digicert?id=kb_article_view&sysparm_article=KB0011104
Should you require assistance with this subject or encounter any issues, please submit a case via our Support Portal: https://support.anywhere.now or contact your partner.
Thank you for your attention and cooperation.
Kind regards,
AnywhereNow
Posted on May 07, 2026 - 13:37 UTC
We would like to inform you of an upcoming SSL certificate renewal for the EMEA-EU2 & EMEA-NEU Federation regions.
Earlier in January, we informed customers that we would be migrating to DigiCert as our Certificate Authority and that customers would need to update their root and intermediate certificates to maintain a valid and trusted certificate chain for our services. These updates are now mandatory in preparation for this activity.
Please review and complete the steps outlined in the following Knowledge Article:
https://support.anywhere.now/csm/en/required-action-ssl-certificate-migration-to-digicert?id=kb_article_view&sysparm_article=KB0011104
Certificate Renewal Details:
Date: Wednesday, June 06, 2026
Time: 23:00 UTC
Region: EMEA-EU2 & EMEA-NEU Federation
Expected Duration: A 1‑hour window has been reserved, although the renewal itself is expected to be completed within approximately 15 minutes.
User Impact: Customers who have already completed the required actions outlined in the Knowledge Article will not experience service disruption.
Customers hosted on EMEA-EU2 or EMEA-NEU who have not updated their root and intermediate certificates before 06 June 2026 may encounter service issues.
In such cases, systems may reject the renewed certificates because the Certificate Authority is not trusted. This can result in service disruption, including scenarios where your SBC goes offline and stops processing traffic.
System Status and Maintenance Schedule:
For real-time system status and details of upcoming or past maintenance windows, please visit:
https://status.anywhere.now
FAQ and Support:
We will be continuously updating the following Knowledge Article with answers to common questions and best practices related to the required action:
https://support.anywhere.now/csm/en/required-action-ssl-certificate-migration-to-digicert?id=kb_article_view&sysparm_article=KB0011104
Should you require assistance with this subject or encounter any issues, please submit a case via our Support Portal: https://support.anywhere.now or contact your partner.
Thank you for your attention and cooperation.
Kind regards,
AnywhereNow
Posted on May 07, 2026 - 13:37 UTC