All Systems Operational
Dialogue Cloud V3
Operational
APAC-AUE Direct Routing
Operational
APAC-SEA Direct Routing
Operational
EMEA-GWC Direct Routing
Operational
EMEA-WEU Direct Routing
Operational
EMEA-NEU Federation
Operational
NORA-CUS Direct Routing
Operational
NORA-EU2 Federation
Operational
Dialogue Cloud V3 - WebAgent
Operational
Global
Operational
APAC-EAS
Operational
EMEA-WEU
Operational
NORA-CUS
Operational
Dialogue Cloud V3 - Dialogue Studio
Operational
APAC-AUE - Direct Routing
Operational
APAC-SEA - Direct Routing
Operational
EMEA-WEU Direct Routing
Operational
EMEA-GWC Direct Routing
Operational
EMEA-NEU - Federation
Operational
NORA-CUS Direct Routing
Operational
NORA-EU2 Federation
Operational
Attendant Console for Dialogue Cloud
Operational
EMEA
Operational
NORA
Operational
APAC
Operational
Attendant Console for Teams
Operational
EMEA
Operational
NORA
Operational
APAC
Operational
Dialogue Cloud Infinity
Operational
APAC
Operational
EMEA
Operational
NORA
Operational
Dialogue Cloud Infinity - WebAgent
Operational
APAC
Operational
EMEA
Operational
NORA
Operational
Dialogue Cloud Infinity - Dialogue Studio
Operational
APAC
Operational
EMEA
Operational
NORA
Operational
Receptionist for Broadworks
Operational
PeterConnects Attendant X
Operational
AnywhereNow OnePortal
Operational
AnywhereNow Website
Operational
Support Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dialogue Cloud V3 WebAgent | NORA | Scheduled Maintenance - Bootstrapper Feb 5, 2026 09:00-10:00 UTC
Dear Anywhere365 Customer & Partner,
We would like to inform you of an upcoming maintenance window for our Dialogue Cloud V3 WebAgent. During this maintenance, we will implement a configuration update to improve compatibility in specific scenarios involving managed profiles in Microsoft Edge.
This update does not introduce any functional or visual changes, and the operational impact anticipated during the maintenance window is minimal. Further details are provided below.
Maintenance Details:
Date: Thursday, 05 February 2026
Time: 09:00 UTC
Region: NORA
User Impact:
Users who are already logged into WebAgent should not experience any disruption. New login attempts may encounter a brief delay of approximately five minutes.
Expected Duration:
A 1-hour maintenance window has been scheduled, though we anticipate completing the activity within 30 minutes, including post-maintenance sanity checks.
System Status and Maintenance Schedule: To check the system status and review upcoming and previous maintenance windows, please visit our status page at: https://status.anywhere.now
Support and Questions: If you have any questions or encounter issues, please submit them via our support desk: https://support.anywhere.now
Thank you for your understanding and cooperation.
Kind regards,
AnywhereNow
Posted on Jan 28, 2026 - 15:18 UTC
We would like to inform you of an upcoming maintenance window for our Dialogue Cloud V3 WebAgent. During this maintenance, we will implement a configuration update to improve compatibility in specific scenarios involving managed profiles in Microsoft Edge.
This update does not introduce any functional or visual changes, and the operational impact anticipated during the maintenance window is minimal. Further details are provided below.
Maintenance Details:
Date: Thursday, 05 February 2026
Time: 09:00 UTC
Region: NORA
User Impact:
Users who are already logged into WebAgent should not experience any disruption. New login attempts may encounter a brief delay of approximately five minutes.
Expected Duration:
A 1-hour maintenance window has been scheduled, though we anticipate completing the activity within 30 minutes, including post-maintenance sanity checks.
System Status and Maintenance Schedule: To check the system status and review upcoming and previous maintenance windows, please visit our status page at: https://status.anywhere.now
Support and Questions: If you have any questions or encounter issues, please submit them via our support desk: https://support.anywhere.now
Thank you for your understanding and cooperation.
Kind regards,
AnywhereNow
Posted on Jan 28, 2026 - 15:18 UTC
Dialogue Cloud V3 WebAgent | APAC | Scheduled Maintenance - Bootstrapper Feb 5, 2026 13:00-14:00 UTC
Dear Anywhere365 Customer & Partner,
We would like to inform you of an upcoming maintenance window for our Dialogue Cloud V3 WebAgent. During this maintenance, we will implement a configuration update to improve compatibility in specific scenarios involving managed profiles in Microsoft Edge.
This update does not introduce any functional or visual changes, and the operational impact anticipated during the maintenance window is minimal. Further details are provided below.
Maintenance Details:
Date: Thursday, 05 February 2026
Time: 13:00 UTC
Region: APAC
User Impact:
Users who are already logged into WebAgent should not experience any disruption. New login attempts may encounter a brief delay of approximately five minutes.
Expected Duration:
A 1-hour maintenance window has been scheduled, though we anticipate completing the activity within 30 minutes, including post-maintenance sanity checks.
System Status and Maintenance Schedule: To check the system status and review upcoming and previous maintenance windows, please visit our status page at: https://status.anywhere.now
Support and Questions: If you have any questions or encounter issues, please submit them via our support desk: https://support.anywhere.now
Thank you for your understanding and cooperation.
Kind regards,
AnywhereNow
Posted on Jan 28, 2026 - 15:17 UTC
We would like to inform you of an upcoming maintenance window for our Dialogue Cloud V3 WebAgent. During this maintenance, we will implement a configuration update to improve compatibility in specific scenarios involving managed profiles in Microsoft Edge.
This update does not introduce any functional or visual changes, and the operational impact anticipated during the maintenance window is minimal. Further details are provided below.
Maintenance Details:
Date: Thursday, 05 February 2026
Time: 13:00 UTC
Region: APAC
User Impact:
Users who are already logged into WebAgent should not experience any disruption. New login attempts may encounter a brief delay of approximately five minutes.
Expected Duration:
A 1-hour maintenance window has been scheduled, though we anticipate completing the activity within 30 minutes, including post-maintenance sanity checks.
System Status and Maintenance Schedule: To check the system status and review upcoming and previous maintenance windows, please visit our status page at: https://status.anywhere.now
Support and Questions: If you have any questions or encounter issues, please submit them via our support desk: https://support.anywhere.now
Thank you for your understanding and cooperation.
Kind regards,
AnywhereNow
Posted on Jan 28, 2026 - 15:17 UTC
Dialogue Cloud V3 WebAgent | EMEA & GLOBAL | Scheduled Maintenance - Bootstrapper Feb 5, 2026 19:00-20:00 UTC
Dear Anywhere365 Customer & Partner,
We would like to inform you of an upcoming maintenance window for our Dialogue Cloud V3 WebAgent. During this maintenance, we will implement a configuration update to improve compatibility in specific scenarios involving managed profiles in Microsoft Edge.
This update does not introduce any functional or visual changes, and the operational impact anticipated during the maintenance window is minimal. Further details are provided below.
Maintenance Details:
Date: Thursday, 05 February 2026
Time: 19:00 UTC / 20:00 CET
Region: EMEA & GLOBAL
User Impact:
Users who are already logged into WebAgent should not experience any disruption. New login attempts may encounter a brief delay of approximately five minutes.
Expected Duration:
A 1-hour maintenance window has been scheduled, though we anticipate completing the activity within 30 minutes, including post-maintenance sanity checks.
System Status and Maintenance Schedule: To check the system status and review upcoming and previous maintenance windows, please visit our status page at: https://status.anywhere.now
Support and Questions: If you have any questions or encounter issues, please submit them via our support desk: https://support.anywhere.now
Thank you for your understanding and cooperation.
Kind regards,
AnywhereNow
Posted on Jan 28, 2026 - 15:16 UTC
We would like to inform you of an upcoming maintenance window for our Dialogue Cloud V3 WebAgent. During this maintenance, we will implement a configuration update to improve compatibility in specific scenarios involving managed profiles in Microsoft Edge.
This update does not introduce any functional or visual changes, and the operational impact anticipated during the maintenance window is minimal. Further details are provided below.
Maintenance Details:
Date: Thursday, 05 February 2026
Time: 19:00 UTC / 20:00 CET
Region: EMEA & GLOBAL
User Impact:
Users who are already logged into WebAgent should not experience any disruption. New login attempts may encounter a brief delay of approximately five minutes.
Expected Duration:
A 1-hour maintenance window has been scheduled, though we anticipate completing the activity within 30 minutes, including post-maintenance sanity checks.
System Status and Maintenance Schedule: To check the system status and review upcoming and previous maintenance windows, please visit our status page at: https://status.anywhere.now
Support and Questions: If you have any questions or encounter issues, please submit them via our support desk: https://support.anywhere.now
Thank you for your understanding and cooperation.
Kind regards,
AnywhereNow
Posted on Jan 28, 2026 - 15:16 UTC
Upcoming Required Action: Transition to Certificate-Based Authentication for SharePoint Online Apr 30, 2026 23:59 - May 1, 2026 00:00 UTC
Dear AnywhereNow Customers and Partners
Microsoft has announced the retirement of the Client ID/Secret authentication method for SharePoint Online in April 2026, which has historically been used to connect to SharePoint. This change is part of Microsoft’s deprecation of Azure Access Control Services (AACS). For more details, see the official Microsoft announcement: https://aka.ms/retirement/acs/support.
Timeline and Impact
As per Microsoft Message Center announcement MC693863 (November 27, 2023):
November 1, 2024: New tenants can no longer use SharePoint ACS.
April 2, 2026: ACS will be fully retired; existing tenants must migrate by this date.
What does this mean for the Dialogue Cloud Platform?
After April 2026, the Client ID/Secret method will no longer work to connect the Dialogue Cloud platform with your SharePoint sites.
What is AnywhereNow changing?
To align with Microsoft’s security standards and roadmap, AnywhereNow is transitioning to certificate-based authentication for SharePoint Online integrations. This approach enhances security and ensures long-term compatibility with Microsoft 365 services.
Action Required:
Before April 2026, please change your UCC site authentication method to using AppOnly/Certificate as advised by both Microsoft and AnywhereNow.
For detailed guidance, refer to:
https://golive.anywhere.now/platform_elements/sptemplate/additionalconfiguration/sptemplate-from-appclientsecret-to-appcertificate.html
What happens if no action is taken?
If the migration to certificate-based authentication is not completed before April 2026, your applications will lose access to SharePoint Online, leading to critical service disruptions.
• UCCs will fail to start after a restart, causing an outage,
• Call recordings will not be saved in SharePoint.
• IVR or agent list changes will not take effect.
• Callbacks and voicemails will not work.
FAQ and Support
We will be continuously updating the following Knowledge Article with answers to common questions and best practices related to this migration:
https://supportdesk.anywhere365.net/csm/en/required-action-migrating-from-sharepoint-client-id-secret-to-certificate?id=kb_article_view&sys_kb_id=9379de8fc3f5aa101ee4ba6ce00131da
Should you require assistance with this subject or encounter any issues during the migration, please submit a case via our Support Portal: https://support.anywhere.now or contact your partner.
AnywhereNow
Posted on Nov 10, 2025 - 16:01 UTC
Microsoft has announced the retirement of the Client ID/Secret authentication method for SharePoint Online in April 2026, which has historically been used to connect to SharePoint. This change is part of Microsoft’s deprecation of Azure Access Control Services (AACS). For more details, see the official Microsoft announcement: https://aka.ms/retirement/acs/support.
Timeline and Impact
As per Microsoft Message Center announcement MC693863 (November 27, 2023):
November 1, 2024: New tenants can no longer use SharePoint ACS.
April 2, 2026: ACS will be fully retired; existing tenants must migrate by this date.
What does this mean for the Dialogue Cloud Platform?
After April 2026, the Client ID/Secret method will no longer work to connect the Dialogue Cloud platform with your SharePoint sites.
What is AnywhereNow changing?
To align with Microsoft’s security standards and roadmap, AnywhereNow is transitioning to certificate-based authentication for SharePoint Online integrations. This approach enhances security and ensures long-term compatibility with Microsoft 365 services.
Action Required:
Before April 2026, please change your UCC site authentication method to using AppOnly/Certificate as advised by both Microsoft and AnywhereNow.
For detailed guidance, refer to:
https://golive.anywhere.now/platform_elements/sptemplate/additionalconfiguration/sptemplate-from-appclientsecret-to-appcertificate.html
What happens if no action is taken?
If the migration to certificate-based authentication is not completed before April 2026, your applications will lose access to SharePoint Online, leading to critical service disruptions.
• UCCs will fail to start after a restart, causing an outage,
• Call recordings will not be saved in SharePoint.
• IVR or agent list changes will not take effect.
• Callbacks and voicemails will not work.
FAQ and Support
We will be continuously updating the following Knowledge Article with answers to common questions and best practices related to this migration:
https://supportdesk.anywhere365.net/csm/en/required-action-migrating-from-sharepoint-client-id-secret-to-certificate?id=kb_article_view&sys_kb_id=9379de8fc3f5aa101ee4ba6ce00131da
Should you require assistance with this subject or encounter any issues during the migration, please submit a case via our Support Portal: https://support.anywhere.now or contact your partner.
AnywhereNow
Posted on Nov 10, 2025 - 16:01 UTC