The email functionality affected by this incident appears to have recovered, and service is currently operating as expected.
Any remaining or broader Microsoft 365 service impact can be followed directly through the Microsoft service health status: https://status.cloud.microsoft/
We will now close this incident on the AnywhereNow Status page.
Current Status: We're observing sustained improvements in service availability as recovery progresses across affected Microsoft 365 services. While service functionality continues to improve, some users may still experience intermittent connectivity issues or delayed email delivery.
Our efforts are increasingly focused on resolving the remaining issues and restoring consistent service for all affected users. We're validating recovery across different connection methods and monitoring service stability to confirm that improvements are sustained.
At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.
Current status: Recovery efforts are ongoing across impacted infrastructure. We are seeing early signs of stabilization, but service capacity has not yet returned to normal levels and health remains variable as traffic is carefully reintroduced. Our primary mitigation path continues to focus on service stability and controlled recovery. Engineering teams are cycling affected infrastructure through traffic drain, restart, remediation, and staged return-to-service while monitoring closely.
We are also evaluating additional mitigation options to improve recovery speed and consistency. Network and traffic-management actions remain in progress, and we continue to prioritize backlog and queue health to preserve delayed mail during recovery. As part of this effort, we are extending the email timeout window to 48 hours to help protect delayed messages while service recovery continues.
At this time, we are not aware of any malicious activity causing this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after recovery is complete.
Posted Nov 13, 2026 - 09:20 UTC
Identified
Dear valued Customers and Partners,
We are writing to inform you about a widespread global Microsoft 365 outage. While our Dialogue Cloud platform is not directly impacted, this external outage may affect your operations due to disruptions in connected Microsoft services. Please find the details below:
How This Microsoft outage may might impact you • Email & Outlook: You may have trouble accessing your mailbox via Outlook (desktop, web, or mobile), and incoming or outgoing emails may be delayed. (Workaround: If your desktop client is unresponsive, you can try accessing Outlook on the Web via Microsoft 365). • Microsoft Copilot: Copilot Chat may fail to load or generate responses. It may also be unable to access your work data, such as emails, calendar events, and files. • Links in Emails: Clicking on links inside emails may fail to open right now due to delays in Microsoft's security link-scanning (Safe Links). • Microsoft 365 Apps: Your "Recently Used" files list in apps like Word, Excel, and PowerPoint may not appear. (Workaround: You can still access your files directly by browsing your OneDrive or SharePoint folders).
How is Dialogue Cloud impacted: • Inbound and outbound calling is operating normally, but certain functionality might be impacted; such as email • Customers and Partners can still contact AnywhereNow Product Support via our Support Portal: https://support.anywhere.now and by calling our support numbers. E-mail responses will not arrive until this situation is resolved
Start Time: Nov 12, 2026, 17:00 UTC
Current status: Identified
Root Cause: Microsoft is experiencing a major global infrastructure outage (tracked under Microsoft Incident ID MO1550821 / EX1550543). According to Microsoft’s engineering updates, initial server health check failures and subsequent traffic rebalancing actions triggered a surge in outbound routing volume to backend servers. Microsoft is actively scaling up virtual machines to absorb the load and forcing network configuration syncs, though recovery remains partial as some backend machines remain unresponsive. Next Steps: We are actively monitoring Microsoft’s recovery efforts and evaluating any downstream impact on our integrations.
We will provide further updates when significant new information becomes available from Microsoft.
Thank you for your collaboration and patience during this time.
Best regards,
AnywhereNow Support
Posted Nov 13, 2026 - 08:19 UTC
This incident affected: Dialogue Cloud V3 (APAC-AUE Direct Routing, APAC-SEA Direct Routing, EMEA-GWC Direct Routing, EMEA-WEU Direct Routing, EMEA-NEU Federation, NORA-CUS Direct Routing, NORA-EU2 Federation, EMEA-SZN), Dialogue Cloud V3 - WebAgent (Global, APAC-EAS, EMEA-WEU, NORA-CUS, EMEA-SZN), and Dialogue Cloud V3 - Dialogue Studio (APAC-AUE - Direct Routing, APAC-SEA - Direct Routing, EMEA-WEU Direct Routing, EMEA-GWC Direct Routing, EMEA-NEU - Federation, NORA-CUS Direct Routing, NORA-EU2 Federation, EMEA-SZN).